
Haidilao Investigates Over 1,400 Restaurants After Customer Urinates in Hotpot
Haidilao Investigates Over 1,400 Restaurants After Customer Urinates in Hotpot
A viral video showing a customer urinating into a Haidilao hotpot has forced the company to investigate over 1,400 restaurants to track down and sue the individual while compensating over 4,000 orders.
On March 12, Haidilao, the renowned Chinese hotpot chain, issued a statement confirming it would pursue civil liability against the two men involved in the scandal. The incident occurred on February 24 in a private dining room at Haidilao’s Shanghai Bund restaurant, where a male customer stood on the table, wearing shoes, and urinated into the hotpot.
His companion, finding the act amusing, took a photo and posted it online—unaware that it would become key evidence for legal action.
Massive Investigation Across 1,400 Restaurants
Haidilao admitted that staff were not trained to handle such extreme incidents, so they failed to detect the event in real time. The company only discovered the viral video on February 28 but couldn’t determine the exact time and location of the incident.
In response, Haidilao reported the case to the police in Jianyang, Sichuan Province, and other regions, launching an internal review across 1,400 restaurants in 15 countries. Due to the sheer volume of information and limited clues, the investigation proceeded slowly.
By the night of March 6, the company confirmed the incident occurred at Haidilao Shanghai Bund, located on the 5th floor of The Bund Central (123 East Nanjing Road, Huangpu District, Shanghai). Police later verified the findings.
Legal Action and Mass Compensation
Authorities have issued administrative detention orders for the two individuals involved. Haidilao clarified that no alcohol was consumed by the customers at the restaurant that day.
On March 10, the company filed a civil lawsuit at the Huangpu District People's Court in Shanghai, seeking legal accountability for both men.
To ensure hygiene and safety, Haidilao replaced all hotpot equipment and tableware (including chopsticks) on March 8, disinfecting and thoroughly sanitizing the restaurant.
Full Refunds + 10x Compensation for Over 4,000 Orders
Acknowledging the significant inconvenience caused, Haidilao announced full refunds and additional compensation for 4,109 orders placed at the Shanghai Bund location between February 24 (12:00 AM) and March 8 (11:59 PM).
The compensation policy includes:
✔ Full refund of the total bill.
✔ Extra cash compensation amounting to 10 times the original payment.
Refund & Compensation Process
- Payments made via WeChat, Alipay, or UnionPay will be refunded by March 12, 11:00 PM, with funds arriving within seven working days.
- If technical issues prevent a refund or the 10x compensation, Haidilao will contact customers directly.
- Customers must provide a receipt or electronic payment record to claim their refund.
Haidilao Vows to Strengthen Internal Management
In the wake of this incident, Haidilao pledged to enhance management and service quality, ensuring stricter hygiene protocols and better crisis response strategies.
News in the same category


RM, V, Jung Kook, and Jimin will soon be discharged from the military

Experts Warn of Rising Bird Flu Th.r.eat: Could Avian Influenza Become the Next Pa.nd.emic?

Covid-19 outbreak returns, “3 most obvious symptoms” recorded

Symptoms, signs of new COVID-19 variant spreading 7 times faster than seasonal flu

How dangerous is the cancer that former US President Joe Biden has?

Why does the Covid-19 JN.1 variant persist?

IU & V reportedly spotted dining together at a luxury restaurant

New virus discovered in bats that can infect humans like Covid-19

Cardinal Robert Francis Prevost elected as 267th pope, takes name Leo XIV

What COVID-19 variants are going around in April 2025?

Pope Francis has d.i.e.d on Easter Monday aged 88

Kristen Stewart and Dylan Meyer Are Married!

‘Depende’: David Licauco on the possibility of courting Barbie Forteza

Limo from ‘Putin’s car fleet’ is bl.o.w.n up in huge blast as troops from par.an.oid ty.r.ant’s honour guard searched for b.om.bs

The band-aid of the future: Smart bandage heals injuries 30% faster than standard dressings by producing an electric field around the wound

Humans have a third set of teeth: Scientists discover medicine to grow them

NASA astronauts officially touch down on Earth for first time in 9 months after 8-day mission went wrong

Elon Musk's rocket can't take off, two scientists continue to be stuck in space
News Post

Spleen Cancer: A Rare But Dangerous Disease – You Need To Know!

When You Propose, Why Do You Get Down On One Knee? Exploring The Tradition Behind The Romantic Gesture

Drinking cold water at these 5 times can easily cause illness, no matter how much you like it, you should stay away from it

Achy Mornings? Here’s What Your Body’s Trying to Tell You — And How to Fix It

8 Early Signs of Mild Kid.ney Failure That Many People Ignore

Drinking Fresh Ginger Juice in the Morning Offers 5 Special Benefits

4 familiar traditional leaves that help de.t.o.x and cleanse the lu.ngs

Top 5 Everyday Foods That Help Women Reduce Excess Fat After 40

5 Pancreatic Can.cer Symptoms Often Mistaken for Sto.mach Issues

5 Types of Drinks That Can Harm Your Liv.er and Kid.neys at Night

Squint your eyes and guess what animals are hiding behind these illusions

Avoid These 3 Mistakes That Waste Electricity and Harm Your Health

The secret to removing stubborn stains on glass stovetops without scratching the surface

A Dirt-Cheap Kitchen Item Is the Ultimate Cockroach Kil.ler

Only 1% of people guess correctly this fruit associated with childhood – are you one of them?

Suffering from Canker Sores? Here Are 3 Powerful Home Treatments You Should Try

Is Your Home a Hidden Hive? 5 Signs of a Bee Infestation

7 Mistakes You Should NEVER Make During Hotel Checkout

10 Smart Things Every Traveler MUST Do When Checking Into a Hotel Room
