
Haidilao Investigates Over 1,400 Restaurants After Customer Urinates in Hotpot
Haidilao Investigates Over 1,400 Restaurants After Customer Urinates in Hotpot
A viral video showing a customer urinating into a Haidilao hotpot has forced the company to investigate over 1,400 restaurants to track down and sue the individual while compensating over 4,000 orders.

On March 12, Haidilao, the renowned Chinese hotpot chain, issued a statement confirming it would pursue civil liability against the two men involved in the scandal. The incident occurred on February 24 in a private dining room at Haidilao’s Shanghai Bund restaurant, where a male customer stood on the table, wearing shoes, and urinated into the hotpot.
His companion, finding the act amusing, took a photo and posted it online—unaware that it would become key evidence for legal action.
Massive Investigation Across 1,400 Restaurants
Haidilao admitted that staff were not trained to handle such extreme incidents, so they failed to detect the event in real time. The company only discovered the viral video on February 28 but couldn’t determine the exact time and location of the incident.
In response, Haidilao reported the case to the police in Jianyang, Sichuan Province, and other regions, launching an internal review across 1,400 restaurants in 15 countries. Due to the sheer volume of information and limited clues, the investigation proceeded slowly.
By the night of March 6, the company confirmed the incident occurred at Haidilao Shanghai Bund, located on the 5th floor of The Bund Central (123 East Nanjing Road, Huangpu District, Shanghai). Police later verified the findings.
Legal Action and Mass Compensation
Authorities have issued administrative detention orders for the two individuals involved. Haidilao clarified that no alcohol was consumed by the customers at the restaurant that day.
On March 10, the company filed a civil lawsuit at the Huangpu District People's Court in Shanghai, seeking legal accountability for both men.
To ensure hygiene and safety, Haidilao replaced all hotpot equipment and tableware (including chopsticks) on March 8, disinfecting and thoroughly sanitizing the restaurant.
Full Refunds + 10x Compensation for Over 4,000 Orders
Acknowledging the significant inconvenience caused, Haidilao announced full refunds and additional compensation for 4,109 orders placed at the Shanghai Bund location between February 24 (12:00 AM) and March 8 (11:59 PM).
The compensation policy includes:
✔ Full refund of the total bill.
✔ Extra cash compensation amounting to 10 times the original payment.
Refund & Compensation Process
- Payments made via WeChat, Alipay, or UnionPay will be refunded by March 12, 11:00 PM, with funds arriving within seven working days.
- If technical issues prevent a refund or the 10x compensation, Haidilao will contact customers directly.
- Customers must provide a receipt or electronic payment record to claim their refund.
Haidilao Vows to Strengthen Internal Management
In the wake of this incident, Haidilao pledged to enhance management and service quality, ensuring stricter hygiene protocols and better crisis response strategies.
News in the same category


Air India plane crash: reactions from across the world

RM, V, Jung Kook, and Jimin will soon be discharged from the military

Experts Warn of Rising Bird Flu Th.r.eat: Could Avian Influenza Become the Next Pa.nd.emic?

Covid-19 outbreak returns, “3 most obvious symptoms” recorded

Symptoms, signs of new COVID-19 variant spreading 7 times faster than seasonal flu

How dangerous is the cancer that former US President Joe Biden has?

Why does the Covid-19 JN.1 variant persist?

IU & V reportedly spotted dining together at a luxury restaurant

New virus discovered in bats that can infect humans like Covid-19

Cardinal Robert Francis Prevost elected as 267th pope, takes name Leo XIV

What COVID-19 variants are going around in April 2025?

Pope Francis has d.i.e.d on Easter Monday aged 88

Kristen Stewart and Dylan Meyer Are Married!

‘Depende’: David Licauco on the possibility of courting Barbie Forteza

Limo from ‘Putin’s car fleet’ is bl.o.w.n up in huge blast as troops from par.an.oid ty.r.ant’s honour guard searched for b.om.bs

The band-aid of the future: Smart bandage heals injuries 30% faster than standard dressings by producing an electric field around the wound

NASA astronauts officially touch down on Earth for first time in 9 months after 8-day mission went wrong
News Post

4 Health Problems Your Feet Could Be Telling You Through Sock Marks

My Father Burst Into the Church and Shouted, 'The Wedding Is Canceled!' – I Went Pale When I Learned Why

Father of My Baby Mocked Me for Picking $3 Buns for Dinner at the Grocery Store — Next Moment, My Future Was Rewritten

A 52-Year-Old Woman Di.ed from a Stro.ke: Middle-Aged People, Stop Doing These 7 Things

If Your Parent Shows These 4 Signs, They May Be Nearing the End of Life. Prepare Yourself for What’s to Come

When the Toughest Table Listened: The Boy Who Needed Heroes

My Stepmom Destroyed My Late Mom’s Prom Dress – But She Never Expected My Father Would Teach Her a Lesson

The Silent Party: When My Twin Grandmas Turned 100 And Locked Us Out Of Their World

I Overheard My Mother-in-Law Talking on the Phone — and What She Said About Me Changed Everything

Tips to Keep Ginger Fresh All Year Without Sprouting — Fragrant and Firm Like New

Banana Flower Superfood: Juice, Recipes & Powerful Health Benefits You Didn't Know About

Eating garlic is very good, but for these 4 groups of people, don't touch it

Rich Neighbor Built a Fence on My Property and Blocked My Windows While I Was on Vacation — I Taught Him a Perfect Lesson

Gallstones are a common disease, affecting 8-10% of the population. Here are the symptoms and treatments

My DIL Kicked Me Into a Shelter While My Son Was Away on a Business Trip – But She Never Expected Him to Find Out

I Disguised Myself as Homeless and Walked Into a Huge Supermarket to Choose My Heir

Add One Small Step to Keep It Fresh and Sweet for a Whole Year

Important News for Everyone Who Loves a Daytime Nap

A 62-Year-Old Man Developed Col.on Can.cer Due to 3 “Har.mless” Daily Habits That Many People Have
